Terms & conditions

You acknowledge that by making a booking to see Cael O'Donnell through www.caelodonnell.com and acknowledging you have read and understood these Booking Terms and Conditions, you are entering an agreement with ‘Cael O'Donnell LLC’ (ABN: 23481864759) on the following Booking Terms and Conditions and our Privacy Policy.

Fee and Payment

For each booking to see Cael you will be required to pay a fee. To secure your booking with Cael, you will be required to pay the Fee in full at the time of booking your appointment. If payment of the Fee is not received in full, your booking will not be scheduled and confirmed.
The Fee (or any part of it) is non-refundable (including after your reading takes place) except in accordance with the Cancellation Policy (set out below).
You agree that any payment made via a third party software, website or interface shall be subject to that third party’s terms and conditions (including, for example, payment made via PayPal shall be made in accordance with the Legal Agreements for PayPal Services).

Location and Timing

In order to participate in your psychic medium reading, you agree to participate in your reading appointment at the time, location and/or by the method chosen by you when making your booking. Please be careful and take note of your booking time, location and/or method – incorrectly scheduled bookings shall be treated as missed appointments in accordance with the Cancellation Policy (set out below).
You must notify us if you are making a booking on behalf of another person. You must also provide these Booking Terms and Conditions and the relevant ‘Reading Release’ to that person and ensure that person has read, understands and agrees to these Booking Terms and Conditions and the relevant Reading Release.
Regardless, you agree that you will be responsible and liable for all costs, damages and expenses arising in connection with that person’s appointment to see Cael.

Online Video Reading Conditions

If you make a booking to participate in an Online Video Reading (for example, via Zoom), then the following further terms and conditions shall apply to you:
payment of the full Fee must be received by us at the time of booking your appointment;
you shall be responsible for ensuring that your time-conversion settings while making a booking, and participating in a reading, are correct;
you must use the link emailed to you to in order to participate in the Online Video Reading;
you must ensure that you are alone in a quiet room in which you will not be disturbed for the duration of your reading and within which you will not be distracted by any person or thing;
all electronic devices, other than the device on which you are participating in the reading, must be off and left outside the room in which you are participating in the reading;
all apps, software and notifications on the device on which you are participating in the reading, other than the specific communication software you are using to participate in the reading, must be off/closed (including any recording devices/software/apps);
if your internet connection does not consistently perform at a download speed of 15 megabits per second (or more) and an upload speed of 2 megabits per second (or more) throughout your reading, then you acknowledge and accept that your reading may be subject to dropouts, static and/or disconnection, resulting in you being more likely to be subject to cancellations or non-complete readings as contemplated in sub-clauses 3.1(k) and 3.1(l) – for the avoidance of doubt, you may still book a reading if your internet speeds do not meet the criteria above, but it shall be at your own risk;
you must be online and ready for your reading at least 10 minutes prior to your scheduled reading time;
you must have the latest version of any communication software and/or internet browser used to engage in the Online Video Reading, and ensure that such software is fully functional – please note that no time extensions to (or postponements of) scheduled readings will be granted if delays in connection and ‘drop outs’ occur due to poor connectivity; and
if your online connection (visual and/or audio) with Cael is poor and/or drops out, then it is agreed that Cael will attempt to re-establish a connection a maximum of 3 times during your scheduled appointment time, and if the connection continues to drop out or is poor to the extent that it is affecting the reading, then such reading will deem to have been cancelled by you in accordance with our Cancellation Policy (and, so, you will not be entitled to a refund).

Rescheduled Bookings
We will use reasonable endeavours to accommodate any requested changes to appointment times received 60 days prior to your appointment. We reserve the right to deem booking changes made within the 30 hours prior to the appointment as a cancellation in accordance with the Cancellation Policy (set out below).

You accept that we may be required to reschedule appointments with Cael in the event that Cael is rendered unavailable due to circumstances beyond Cael’s control (e.g. sickness, acts of God and other force majeure events, publicity commitments, tour commitments) and you agree to discuss in good faith the rescheduling of any appointment as a result of us requiring to amend a booking for any reason.

Termination by Cael.
You agree that Cael is entitled to cancel or terminate a reading at any time (including at any time during a reading) for any or no reason. If Cael notifies you of a termination of a reading due to circumstances beyond your control, then you must immediately comply with his directions and we shall refund the Fee received by us from you (provided you are not in breach of these Booking Terms and Conditions). This can occur if Cael is picking up a negative or bad spirit coming through and needs to terminate.

Participating in Psychic Readings

You understand that participating in a psychic reading can be (and often is) an emotional and potentially confronting experience.
You acknowledge that you are choosing to have a psychic reading and that the reading will be given to you in good faith to provide you with insight and guidance of thought – it is subject to your own personal interpretation and is not intended to constitute medical, psychological, legal, financial, relationship, personal or professional advice.
You acknowledge that insights, guidance and psychic reading experiences may vary from person-to-person and reading-to-reading, so whilst we will ensure Cael uses their best endeavours to utilise the full potential of their gift and ability when engaging in a psychic reading, you acknowledge that due to the nature of such readings we cannot (and do not) guarantee the accuracy, completeness or applicability of Cael’s reading, and you may not receive answers to specific questions or areas of your life in relation to which you wish to obtain guidance.
You agree to act respectfully and in good faith in connection with each reading, you agree to participate in each reading with an open mind (understanding that your reading may address topics that are not directly requested by you, or can be interpreted in multiple ways) and you agree not to deliberately mislead or lie to Cael or otherwise disrupt any reading.
You warrant and promise that you are in a stable and healthy frame of mind and/or you are not aware of any reason (health-related or otherwise) why you should not participate in a psychic reading.

Cael will Record Your Reading.

You agree that Cael will make a recording and/or film your reading, and we shall at times make the reading available to the public via social media platforms unless we have obtained your prior request for no public exposure. For the avoidance of doubt, the recording may be made available to internal staff or contractors bound by confidentiality for administrative or internal development reasons and will otherwise be treated as confidential information in connection with clause 10 below.

No Recording or Filming by You

You agree you must not (and you must not allow others to) record, film or otherwise capture any reading under any circumstances, and you acknowledge that the use of recording devices can interfere with readings.
If it comes to the attention of Cael that a reading is being recorded, filmed or otherwise captured, you grant us the right to take possession of the device and/or item capturing (or suspected of capturing) the reading and to search for and delete and/or destroy the recording or other captured representation of the reading without any compensation to you. You also agree that Cael may immediately cease the reading in such circumstances and you shall not be entitled to a refund.
You acknowledge that the recording and broadcasting of readings is valuable to Cael, as is Cael’s reputation, and (without limiting any other remedies available to us or Cael) you agree that you will pay us $40,000 AUD if you are found to have recorded a reading and/or broadcast (or otherwise published, shared, disseminated or communicated to a third party) a recording of a reading (or allowed any person to do the same) and/or made any comment that is in breach of clause 10 of these Booking Terms and Conditions.

No Responsibility for Your Actions

We and Cael take no responsibility (and shall not be liable) for any decisions you make or actions you take as a result of your psychic reading and (to the extent permitted by law) you release us and Cael from any and all liability that may arise in connection with your participation in your reading.
You acknowledge that Cael will not provide recommendations, give you directions or advise you on decisions to be made (or actions to be taken) by you and you agree that any personal insights or opinions communicated to you by Cael will not be relied on by you.

Confidentiality and Non-Disparagement

You and we agree that the matters discussed in your psychic reading are confidential and will be treated as such by you and us (and Cael). You also agree to keep all other confidential matters relating to your booking and reading confidential. It is agreed that any confidential information may only be disclosed if required by law or if required for the purpose of seeking professional legal advice (where such adviser is bound by confidentiality) or for the purpose of social media marketing.
You agree that you will not make (or authorise) any comment or representation that may disparage, defame or negatively affect us, Cael or Cael’s reputation (including any negative and/or misleading comments regarding the content of any reading).
Without limiting the foregoing, you agree that you may not make any false or misleading representations, or otherwise make untruthful comments, regarding your reading or Cael. If you wish to share or disclose your reading experience (or any related matter) with any representative of any media outlet, network or publisher, you must obtain our prior written consent (which may be withheld at our absolute discretion).

Continuing Obligations

You and we acknowledge that the obligations and promises set out in clauses 1.1, 1.2, 6.3, 7, 8, 9, 10 and 11 are continuing obligations and survive termination and/or conclusion of the agreement between you and us, and termination or conclusion of such agreement will not affect those provisions set out in these Booking Terms and Conditions which by their nature are intended to survive termination or conclusion.

Interpretation

If any part of these Booking Terms and Conditions are rendered invalid by a competent court of law, then these Booking Terms and Conditions (or the relevant part or provision) shall, to the extent necessary, be read down or deemed to be removed and the remaining provisions shall remain in force. The laws of VIC govern these Terms and Conditions.

Questions or Comments
If you have any questions or comments for us in relation to these Booking Terms and Conditions, please feel free to contact hello@caelodonnell.com

Cancellation Policy
Please note we need at least 30 days' notice if you wish to cancel your appointment with Cael.

If you cancel your appointment within the 30 days prior to your appointment, you will be refunded 50% of the full Fee.
If you cancel your appointment within the 72 hours prior to your appointment (or you miss your appointment, including by way of disconnection of a distance reading), then we will retain the full Fee paid for your scheduled appointment.

To manage your booking, including rescheduling or cancelling your appointment, please refer to the reading confirmation email hello@caelodonnell.com