Frequently asked questions


Can Cael do readings on any other platform besides Zoom?

Yes! a special request to use Skype is available. If residing in Australia, a telephone call is also another secondary option upon request. E-mail hello@caelodonnell.com after booking for it to be manually changed from Zoom.

What's the difference between a Psychic and a Medium?

A Psychic is someone who has the ability to share with you what is forecasted for you in the future using tarot cards, your palm, astrology, tea readings etc. A Medium has a spiritual gifting of clairvoyance, clairaudience or another 'clair' gifting to reach 'spirit'. Spirit is your loved one. Mediums are assigned and operate closely with a Spirit Guide, someone who helps the medium connect with your loved one on the other side. You'll often see Cael thank or acknowledge their guide or 'spirit' throughout the session.

What if I want more than one other person in my reading?

No problem! Please contact hello@caelodonnell.com for a specific quote and or invoice for more than one other person.

I'm worried I'll be scammed! Is Cael genuine?

Totally reasonable to think that in the world we live in today. Why not check out the amazing testimonies on the website or even explore Cael's instagram @imcaelodonnell to see real lives touched by his gift. Nobody has or ever will be scammed booking with Cael.

My Appointment is ages away, can I get an earlier one? Crisis reading?

Crisis appointments are rarely taken on, but emailing hello@caelodonnell.com could mean your appointment is expedited to an earlier spot for a particular fee charged seperately. This service is granted case-by-case.

How do I pay?

All payments for bookings can be made via secure checkout on a credit or debit card OR via Paypal.

How much is a reading?

Readings start at $100AU for 40 minutes. The cost reflects Cael's skill, training and online presence/reputation.

Are there any discounts/special offers?

There are weekly discounts announced on Cael's live for various services he offers. No student, pension or seniors discount is offered at this time.

Where is Cael located?

Cael communicates with people from around the world through Zoom. This is a highly recommended, economical, time efficient and successful appointment method.


What if I'm not connecting with the reading?

Don't stress! Communicate with Cael and be honest along the way of how you're relating.
If after 15 minutes the reading persists to not relate and appears to be for someone else, You are entitled to 100% refund. Strictly no refunds are available after 15 minutes.

What happens in a reading?

Cael has spent a dedicated amount of time prior to your reading to prepare to reach your loved one. During the reading, Cael will provide a profile of the loved one that is wanting to deliver a message and then will proceed to as accurately as possible, deliver the message from your loved one to you. At times your loved one will ask/allow a moments time for you to have any questions.

Is this demonic and sinful?

Absolutely not! Cael works in the 'psychic field' alongside his spirit guide "Acey" who is one of Cael's ancestors. Cael and Acey are a team that set an intention long ago out of compassion, to deliver messages to peoples departed loved ones.

Can Cael Channel someone outside of my family?

Yes! As long as you met this person in the physical world. However, most of the time 'spirit' will come through not how you want but how you need. That means your departed Mother might come through even though you wanted your sister. This is because your Mother may have the exact message needed in this season of life.

I'm nervous about getting a reading...

Medium readings whereby your loved one brings a message of hope, healing, closure and clarity leave you feeling light and energised. Cael may deliver a message from your loved one that may bring your attention to tricky areas in life but in no way is your reading going to scare, worry or hurt you.

Can I get a recording of my reading?

Yes! This can be sent via Audio or Video Formats upon request at the beginning of a reading.

How long do sessions go for?

Approximately 40 minutes for 1:1 Readings. Cael appreciates your punctuality and encourages you to set intentions well ahead of your appointment.

Can I talk to a dead celebrity?

Do you know any celebrities that died? If you didn’t know Michael Jackson while he was on the earth plane, he ain’t comin’ to talk to you.

About Cael

Who is Acey? What is a Spirit Guide?

A Spirit guide is a helper on the otherside. For Mediums like Cael, they have a specific spirit guide assigned to help them operate in their gifting. Acey is Cael's spirit guide who he describes as half 'Beyonce' and half 'Michelle Obama'.. Sassy but Elegant. Acey helps Cael know his cues and brings your loved one to Cael, communicating to him information he works carefully at decoding and verbalising to you.

How can I get a FREE reading on Cael's Live?

This is totally the luck of the draw! No one knows who Acey (Cael's spirit guide) will pick out of the bunch of viewers. Most of the time it is someone who urgently needs a message because of persistent and overwhelming pain, grief and or trauma. People who come with great intention and hold an object of their loved one find the most success in having their loved one come through on Cael's weekly lives.

How did Cael start in Mediumship?

Cael knew from a young age he could sense and feel messages from the otherside. Unlike Schizophrenia, he can switch this gift on and off. As a professional medium, his gifting is called 'Clairaudience' whereby he can hear and communicate with loved ones past in his mind and also in his 'minds eye'. Cael started out as a medium in the Christian Church ironically enough, operating under the term "Prophet".

Does Cael offer sessions besides medium work, like healing?

Cael does not provide body healings. He only works as a clairvoyant and medium connecting you with loved ones in spirit.

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